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What Toronto Businesses Say About Our Managed IT

See how managed IT services deliver peace of mind, productivity, and growth.

We are a small, nonprofit arts service organization and Connectability’s IT support services have been of great benefit to our team. They are responsive to our needs, and we always feel comfortable reaching out because we know Connectability will be prompt and helpful in providing an effective solution. They are also proactive in identifying potential areas of improvement and suggesting IT solutions before major issues arise. Their team is professional, reliable and knowledgeable in all areas of IT support. We highly recommend their services.

Diane Davy
Executive Director, Work in Culture

As a small business, we don’t have the resources for a full-time IT staff, so having Connectability by our side has been a game-changer. Their team provides responsive and professional technical support exactly when we need it, without the overhead. Since we specialize in manufacturing, it’s crucial for our operations to stay uninterrupted, and Connectability’s local support is always available. They consistently deliver with quick response times and on-site support whenever needed. I’d absolutely recommend them for the value, service quality, and peace of mind they bring.

Scott Jones
General Manager, KB Components Toronto Inc.

As an in-house IT support team, working with Connectability has been invaluable. They provide cybersecurity management and support, so we can focus on app development. Giving us the peace of mind to know our business is secure against the growing number of cyber attacks. Connectability helps us focus on growing our business, and we know they are constantly reviewing the current status of any IT related issues and requests, so we can continue to plan for the long-term needs of our organization. They offer worry-free, responsive support that allows us to stay focused on what we do best. They will be more than a technical resource; they will act as an extension of your business. If you need IT Support or Cybersecurity services for your business, or you want to outsource a component of IT, they can help!

Harry Lee
IT/Administration, Creative Outdoor InSite Street Media & Focus Media Group Inc.

Since Connectability took over our IT, the biggest benefit has been their responsiveness. Working with them feels like having an extension of our own team—someone who not only knows what they’re doing but also guides us through challenges with confidence and expertise. What sets Connectability apart is their proactive approach to minimizing risk. They don’t just react to issues; they help prevent them before they occur. Their efforts to educate our team, like weekly cybersecurity emails and simulated phishing tests, have been invaluable in reducing risks and improving our overall security. We’ve worked with other IT firms in the past, but Connectability is the best fit by far. Their combination of proactive guidance, effective issue resolution, and day-to-day responsiveness makes them an exceptional partner for any business.

Brian Leon
CEO, Choice Hotels Canada

Connectability has a team of IT professionals who are always ready to assist. Even if my primary technician is unavailable, I can rely on someone from the team to resolve my IT issues. Connectability goes above and beyond for their clients. Not only do they provide great services, they also offer free resources like webinars, free reports, security tips, and checklists. Connectability is very reliable and responds promptly to my technology issues. With Connectability I get to experience worry-free IT service.

Shahla Navai
Internal Coordinator, CESAR

We engaged Connectability early in 2015. We have been very happy so far. The response time is swift and the staff are very knowledgeable. I like the way Connectability offers multiple solutions to issues. It makes the decision process easier – who doesn`t want that when it comes to their IT concerns?

Cathy Matyskiel
Office Manager, MD+A Health Solutions

The team at Connectability has provided our organization with expert IT service for the past eight years. Regardless of the size or complexity of the issue we may be facing, the staff at Connectability respond quickly and are always able to resolve our issues promptly and competently. They also provide us with expert advice on new purchases and through their relationships with manufacturers, have been able to put together custom hardware packages that meet our needs in every way. Our organization appreciates the efforts made by Connectability to explore new products and strategies that might benefit their clients. For example we are now using their Cloud backup solution and have the added comfort of knowing our important files are always retrievable. For expert knowledge and excellent service, Connectability is definitely our number one choice.

Rae Roebuck
Partner, First Leadership Limited

Connectability has been my sole source for hardware, networking and consulting services for over ten years now. The company has always been professional, responsive and cost-effective. I highly recommend Connectability to any business organization looking to improve its Information Technology resources.

James Adessky, C.A.
Chief Financial Officer, Murray & Company

Connectability has been our most important discovery in the service world that supports the operations of our business. Since 1998, all our Head Office computer systems, both Mac and PC, have relied on the immediate response and expert, cost-effective maintenance of the Connectability team. I can’t begin to quantify the savings in our staff time and effort.

Dr. Barbara C. Eastman
President, The Probyn Group

It has been a pleasurable experience working with the team from Connectability. We have had some very specific needs for network and communications infrastructure. They provided us with expertise and reliable solutions from the leading edge of technology that have solved many of our problems. Connectability is responsive in emergency situations. They are diligent and conscientious in addressing outstanding problems until an effective solution is found. As a VAR (Value Added Reseller), Connectability’s partnership has been invaluable; their pricing is competitive; their support – priceless.

Arnold Moore, CMA
IT Manager, Elte Carpets & Home

My firm switched to Connectability five years ago and it was one of the best decisions we made. Ted and his team are extremely responsive to our needs – however small the problem may be they are always patient and come up with creative solutions. In one instance a key computer was infected with malware late at night and Connectability was in my office first thing the next morning for as long as it took to resolve the issue. We are delighted with the support provided by Ted and his team.

David Fine
President, Fine Communications Inc.

As of May 2019, Connectability has been managing our IT needs and has given me peace of mind about the reliability of our IT systems. Connectability is reliable and responsive and provides me with resources and solutions that enable my team to be successful. Whatever your needs are, whether it is cyber security or infrastructure support, they have knowledgeable engineers who can help. Plus, they offer a solid guarantee.

Tom Koehler
Information Systems Manager, Innotech

Connectability is always ready to help whenever you need it. IT issues happen at all hours of the day and the staff at Connectability understand that it is critical to get your IT infrastructure operating for your business hours. They are responsive and available – 24/7. They are willing to work on evenings and weekends to have everything operating properly by 8am Monday morning! Connectability has more knowledge about our infrastructure than anyone else we’ve ever worked with. They are pro-active and keep us updated about the latest technologies and tools. They find solutions to keep our IT infrastructure running optimally during these challenging times of cyber threats and understand our business’s heavy dependence on essential IT infrastructure. Once you partner with Connectability to take care of your Business’s IT needs, you can take a deep breath of relief about having reliable IT infrastructure and optimal performance. If anything detrimental happens, they always have your back.

Marian Bukal
IT Director, Plastic Dress-Up

When you work with Connectability, you aren’t just working with a “computer guy”. You gain access to a team of knowledgeable IT professionals who can help in a timely manner. They personalize their solutions for your business needs, and they treat all customers – no matter their size – with the same level of service and response. Whether you have 10 or 100 computers, Connectability provides knowledgeable and responsive service, backed by 25 years of experience. Their IT Consultants are knowledgeable, persistent and passionate about solving technology issues, so that you can work productively and effectively.

Miriam Isenberg
Owner, MDIsenberg

Since we’ve started working with Connectability, they’ve put my worries about our technology to rest. I don’t have to worry about our security, and I know that if we have issues that our IT staff can’t solve, we have someone to turn to.

Liz Gayford
CFO, Creative Outdoor Advertising

Connectability has been our technology partner since December 2018. Their back up support is one of the biggest benefits of having them as our partner. Connectability is helpful when I’m unable to solve the problem or I don’t have the capacity to assist team members in their time of need. Their team is super knowledgeable and can answer any question you have.

Marjorie McCallum
Office Manager, Throughline Strategy

The biggest benefit of working with Connectability is that we are no longer dependent on the availability of our small in-house IT infrastructure and support team to have a comfortable feeling that our IT is taken care of. Connectability truly works as an in-house employee would in the sense that we don’t need to go through an SOW process each time we have an initiative: project work is often undertaken as part of their monthly services. Try Connectability if you want to sleep well at night and not worry about your IT support expenses fluctuating every month. The CEO really cares about client satisfaction and is very approachable.

Michael Issaev
Michael Issaev
CTO, Patient News

That level of trust has really given me the peace of mind that our IT operations are being taken care of effectively. I also feel like they really have our best interest in mind – something you don’t get from every IT provider. If you have any doubts, I recommend reaching out to their CEO Ted and scheduling a call!

Michael Elman
CEO, Plastic Dress-Up Inc

They have provided us with great service and the comfort of knowing that if we have a problem, they quite often know about it before we do, and fix it with minimal down time, if any at all.

Michael Gladstone
General Manager, Royal Lighting

TRUSTED BY:

Choice Hotels Canada | Scalable IT Expertise for a National Hospitality Leader

Choice Hotels Canada | Scalable IT Expertise for a National Hospitality Leader

As one of Canada’s largest lodging franchisors, Choice Hotels Canada needed an IT partner that could match their scale while providing personalized, proactive care.
See More
KB Components Toronto Inc. | Reliable IT Support for Modern Manufacturing

KB Components Toronto Inc. | Reliable IT Support for Modern Manufacturing

KB Components Toronto Inc. needed high-level technical expertise without the overhead of a full-time internal department.
See More
Patient News | An IT Partnership Without the In-House Overhead

Patient News | An IT Partnership Without the In-House Overhead

Patient News needed to move away from the limitations of a small in-house infrastructure toward a more dependable, scalable model.
See More

Why Businesses Trust Connectability for Managed IT Support

30 Years in Business 30 Years in Business

Delivering reliable IT support for businesses across Toronto.

Consumer Choice Award Winner Consumer Choice Award Winner

Recognized for exceptional managed IT services and support.

4.9 Star Rating 4.9 Star Rating

Trusted by clients for responsive, expert IT solutions.

98% Customer Satisfaction 98% Customer Satisfaction

Proven track record in IT support and cybersecurity services.

Inadequate IT Can Hinder Your Business

Reduced Efficiency

Time and resources are wasted on downtime and waiting for problems to be resolved, draining your productivity and finances.

Security Vulnerabilities

Yesterday’s security measures fall short in today’s digital landscape. Are you truly shielded from cyber threats?

Competitive Disadvantages

In a world saturated with technology, it’s challenging to discern which solutions will keep you ahead of the competition.

And Inadequate IT Support Can Hinder Your Business Even More

Ineffective Communication

Your inquiries and messages often go unanswered, leaving you waiting for critical responses. Resolving issues can take weeks, leaving you in limbo.

Lack of Progress

The IT support primarily revolves around short-term solutions without a comprehensive plan to tackle technology to your advantage. They tend to be reactive rather than proactive.

You’re Lost in the Shuffle

Your business blends in with their other clients, overseen by individuals who lack insight into your unique needs. You are left without a dedicated technical advisor who truly understands your organization.

Schedule Your Discovery Session

We explore your organization’s individual IT service needs.

Our Partners

Turn to Connectability to Receive Outstanding IT Support

Connectability proudly offers expert IT services and support to the Toronto area. We are swift in responding to service issues, skilled at enhancing your organization’s mobility, securing your data, and delivering user-friendly cloud technologies that you’ll appreciate.

25+ Years in Business

Consumer Choice Award Winner

4.9 Star Rating

98% Customer Satisfaction

We help you achieve outstanding IT

Our initial call only takes 15 minutes!

We’ll delve into your current IT obstacles and challenges. We can start preparing your tailored IT success roadmap, aligned with your unique business needs.

Schedule Your Discovery Call

1

Assess

We conduct a personalized assessment of your current technology, ensuring it’s thorough and considers your challenges.

2

Customize

Utilizing our assessment results, we create a tailored solution and support plan to align with your goals.

3

Enhance

We seamlessly integrate you into our solution stack, providing you with reliable and modern IT and the support you’ll love.

Protect Your Business From Unreliable IT Providers.

Learn how in our free eBook!

Discover how to avoid hiring an arrogant, incompetent, excuse-making, non-responsive computer consultant.

Download Now

Business Owners Guide

Brian Leon

“Working with Connectability feels like having an extension of our own team - someone who not only knows what they’re doing but also guides us through challenges with confidence and expertise. Their combination of proactive guidance, effective issue resolution, and day-to-day responsiveness makes them an exceptional partner for any business.”

Brian Leon CEO | Choice Hotels Canada

“Working with Connectability feels like having an extension of our own team - someone who not only knows what they’re doing but also guides us through challenges with confidence and expertise. Their combination of proactive guidance, effective issue resolution, and day-to-day responsiveness makes them an exceptional partner for any business.”

Brian Leon CEO | Choice Hotels Canada

Brian Leon

Brian Leon CEO | Choice Hotels Canada

Frequently Asked Questions
About Our IT Support

Managed IT support with cybersecurity protection for Toronto businesses.

What is a Managed Service Provider (MSP) and how can it benefit my business?

A Managed Service Provider (MSP) like Connectability is a Toronto-based IT company that proactively manages your technology so you can focus on running your business. We handle everything from network monitoring and cybersecurity to backups and help desk support. For businesses in the Greater Toronto Area, this means faster problem resolution, reduced downtime, and predictable IT costs, without the expense of an in-house IT department.

Do you offer 24/7 IT support, and what is your typical response time for critical issues?

Our standard business hours are 8:00 AM to 5:30 PM, Monday through Friday. However, for clients with 24/7 emergency coverage, we provide unlimited after-hours support for urgent issues.

For major incidents such as internet or server outages, phone or VoIP service disruptions, or any situation where your business operations are down, our guaranteed response time is within 30 minutes, and in most cases, it’s even faster.  Whether you’re in Toronto, North York, Mississauga, Vaughan, Markham, or anywhere in the GTA, we’re committed to getting you back up and running as quickly as possible.

What services are included in your managed IT support package?

Our managed IT support packages for Toronto-area businesses include:

We customize each package to fit the needs of businesses in different sectors with their unique challenges in IT.

How does remote IT support work—do you come onsite or resolve issues remotely?

Many issues can be resolved remotely through our secure remote access tools and online ticketing system, so you get fast resolutions without waiting for travel time. You can submit a ticket anytime, call us directly (we always answer our phones live), or email our support team – whichever is easiest for you.

We also provide rapid onsite visits for hardware fixes, installations, or situations where an in-person presence is needed. If a problem can’t be solved remotely, one of our engineers will be at your location quickly to get you back up and running.

How do you handle data backups and disaster recovery for your clients?

We provide secure, automated data backup solutions tailored for Toronto and GTA businesses, ensuring your information is always protected and quickly recoverable. Our approach includes:

  • Business Continuity & Disaster Recovery (BCDR) solutions to keep your systems running during unexpected outages.
  • Axcient backup and Datto cloud backup for both servers and individual user desktops, so no critical files are overlooked.
  • Onsite backups for rapid local restores, paired with Canadian-based cloud data centers for offsite protection.
  • Automated scheduling to run backups without disrupting your daily operations.
  • Regular backup testing to guarantee your data can be restored quickly and without errors.

Whether it’s a hardware failure, cyberattack, accidental deletion, or a natural disaster, our layered backup and recovery strategy ensures your business can get back online with minimal downtime no matter where you’re located in the GTA.

What cybersecurity measures do you implement to protect company data?

We take a multi-layered approach to cybersecurity, combining advanced technology, proactive monitoring, and compliance expertise to safeguard your business. Our solutions include:

  • Next-generation firewalls & network segmentation to block malicious traffic and limit the spread of threats.
  • Endpoint protection & patch management to keep every device secure and up to date.
  • Multi-factor authentication (MFA) to prevent unauthorized access, even if credentials are compromised.
  • Email filtering & phishing protection to stop malicious emails, spam, and targeted attacks before they reach your inbox.
  • Managed Detection & Response (MDR) for 24/7 threat hunting, real-time alerts, and rapid incident response.
  • Penetration testing & vulnerability scanning to proactively identify and address security gaps before attackers can exploit them.
  • Business Continuity & Disaster Recovery (BCDR) planning to ensure your operations can recover quickly from cyberattacks, outages, or disasters.
  • Continuous monitoring & log analysis for early detection of suspicious activity across your network.

For businesses in Toronto and across the Greater Toronto Area, we also ensure compliance with Canadian privacy regulations such as PIPEDA and, for healthcare organizations, PHIPA. Our team stays ahead of evolving threats so your business is always protected.

How do you secure Bring Your Own Device (BYOD) environments for remote employees or contractors?

We secure BYOD setups with encrypted connections and mobile device management (MDM) tools to ensure that every personal laptop, tablet, or phone meets the same security standards as your in-office computers.

For companies across the GTA with hybrid or remote teams, we enforce a minimum security baseline including approved antivirus software, remote access tools, and security policies on every device before it’s allowed on your network.

Think of it like securing a building: leaving just one door unlocked makes every other lock useless. In the same way, allowing one unsecured device into your environment puts the entire business at risk. We take an “all or nothing” approach to BYOD security so there are no weak links for attackers to exploit.

How do you manage and deploy software updates and patches across devices?

We use centralized patch management tools to automatically deploy updates across all workstations, servers, and devices. This ensures that Toronto-area businesses we support stay protected against vulnerabilities without interrupting day-to-day operations.

How do you measure the success and effectiveness of your IT support services?

We use a mix of performance metrics and client feedback to ensure our IT support is delivering real value for Toronto and GTA businesses. Key indicators include:

  • First-call resolution rate – how often we solve an issue on the first attempt.
  • Average first-response time – how quickly we begin working on your ticket.
  • Ticket closure rate – how many tickets are successfully resolved and closed each week.
  • Average hours spent per ticket – ensuring we work efficiently without sacrificing quality.
  • Rework rate – tracking and minimizing tickets that require follow-up fixes.
  • Client satisfaction scores – feedback gathered after tickets are resolved.
  • Number of client complaints – monitored closely to address concerns quickly.

In addition, our clients receive Quarterly Technology Business Reviews (TBRs) where we review performance metrics, highlight improvements, and align your IT strategy with your business goals. This combination of hard data and ongoing communication ensures we’re always moving your business forward.

Why Choose Connectability

No geek speak. We answer your IT questions with clear, easy-to-understand language.

Strategy sessions to find ways to lower costs and provide better IT solutions.

Managed Services and IT Support that prevents DOWNTIME.

Your business is our priority; you’re not just a number in a sea of clients.

Streamlined processes and workflows to eliminate IT frustrations.

No “band-aid fixes”. The right solution, the first time.

Schedule Your Discovery Call